Our Reviews

Everyone was great..they fixed my tire sensor for $239.00, which I wasn't planning on but it had to be done. I wish you would include a car cleaning, mainly the inside windshield and car wash when servicing & offer this for a fee. Last time my car was serviced, it looked like the day I bought it. Think I told everyone how nice that was. Thank you for your excellent service.

I"ve been driving for over 50 yrs & have had my share of unexpected repairs but NEVER have I ever had a repair that was 2K+; a failure of the steering unit that set off 2 separate warning lights. This is just another example of just how far GM/Chevy has slipped in quality & dependability. I bought this '18 Colorado new and unfortunately have suffered through 6 bad experiences with it. I still get stared at at gas stations because it has to be filled via funnel, despite GM knowing of this issue since the '90s when it was first encountered. I've tried to maintain loyalty to GM/ Chevy over the years but any of that is now completely gone. I'm totally done with GM/Chevy & Renn Kirby dealership. Only positive has been dealing with service Tech Kevin Hankey who has always been very helpful & professional, even offering a loaner vehicle on one occasion until part arrived, probably from China.

excellent service and great sales team

First, just trying to talk with someone over the phone is like pulling 'Eye Teeth'. No one ever seems to answer the phone, whether it is for setting up an appointment or checking on the status of my vehicle. Second, ever since Lindsey retired and Kevin left, I feel the customer service has dropped off severely and makes me want to reconsider going there. Although, Aiesha did call me to let me know about my truck, I was unavailable to immediately call back, but when I did call back, I was placed on hold 6 different times and hung up on. Eventually, I talked to someone in sales who did get me to the extension for 'Jennifer', where a voice message said she was going on vacation and wouldn't be back until some future date. I understand that 430PM is when everyone starts heading for the door and goes home, but if I ever did that in my profession, I'd be looking for another job. Third, I realize I had a screw in the sidewall of a tire, that could not be repaired or patched, so my option was to get new tires. I got an estimate from Aiesha. I took the estimate to Mar-Bar and they were not only able to beat the quote price, but provide me with a quote for better tires than recommended by Renn Kirby by several hundred dollars! I highly doubt Renn Kirby can beat this price. Fourth, I use to like dealing with Renn Kirby, but as I said before, they aren't the same as when Lindsey and Kevin were there.

Service was performed promptly; stay was approximately 1 hour.

Oil change, tire rotation went well, done quickly and customer service was excellent!

Customer service was excellent. The associate who greeted me and provided information for the oil change was friendly and professional.

everything was completed and very satisfied with you service department

The receptionist was extremely helpful and the service was excellent.

Good job done & timely

Customer service rep was very nice but was not happy about how long it took for my vehicle to be done. Dropped off with an appt at 3pm on a Friday. Heard nothing. Then by Monday at 11am they told me they still haven’t even looked at it because for drop offs they fit them in whenever they can. I didn’t get the final callback of what needed done until 4:15pm and they close at 5. So they had to keep it an extra day until I could come get it. So I was not happy about that since I already had an appt yet I was not prioritized as such.

Our experience with this dealership has not been good at any visit. If someone higher up than the service manager would like to call me to discuss, I’d be happy to do so. Otherwise, my husband and I have decided to take our business to another dealership when needed.

Well, they found I needed wiper blades and a headlight. So that was good to know. I appreciated that and I had that installed

I arrived for a 2 o’clock appointment and the car was taken right away. A young lady checked me in she was very courteous and kept me informed about my

service was quick and Caylee was a pleasure to deal with

She was very helpful and took the time to answer my question.

Friendly staff

Caylee was so helpful and nice! In all my years of dealing with various dealerships, I’ve never had someone as genuinely nice as Caylee. You can tell she enjoys her job and is a people person!

Caylee was great. And repair was very prompt.

Fast, pleasant & helpful staff. Cost effective. They listen to my concerns. Thanks to all

Everything went well

When I received your call about a recall, I was not told for what only that you would call when the part came in. Had I known it was for an airbag that could cause great harm or even death if it went off during an accident, I would NOT have taken the vehicle on a trip to NC. Several weeks ago I received a notice from GM that my part was in and to call to set up a time. When I called, I was told you did not have the part!!! After several weeks of back and forth with GM, and being scared to drive my vehicle ( which spent most of its time from that point in the garage unless my husband had to drive it)I finally got a call from you saying the part was finally in. It has now been replaced. I realize the tariff fiasco caused part of this problem, but I feel that the ball was dropped on several levels. Saying I am not pleased about the way this was handled would be a great understatement.

Was there for routine service, and glad they mentioned since my car inspection coming up soon, they suggested to do while I was there, which was greatly appreciated because now I don’t need a special trip back again soon. And the people working there were very kind, friendly, and courteous.

Great friendly service. Dropped off truck the night before. Was ready the next afternoon.

People were very courteous and helpful.

All good

the service dept is excellant

Positive feedback from me for mechanics and service counter

Service is always great. I don't understand why tire pressure wasn't checked when rotation was done.

Communication was awesome and repairs were done in a timely manner.

Warranty communication took 2 days, otherwise excellent

Made an appointment on line and they were ready for me. Got me in and out, kept me informed of status.

I was there getting a state inspection

You were very good doing what was needed and checking to make sure that everything was working

The overall experience was amazing

No issues. Work was done well and in a timely manner.

My wife and I went to Renn Kirby Chevrolet with the intent of just "looking at" a new vehicle for her. We were met by Justin and he was extremely helpful in assisting us in doing some research on a new Chevy Traverse. After some discussion, the manager, Kyle came over and offered his assistance as well. I am usually not a big fan of going to car dealerships, but the entire team made this experience fantastic! Kyle and Justin were able to work their magic and not only did we leave with a new Traverse High Country for my wife, but I bought a new Equinox for myself! I hope that the owners of Renn Kirby know that they have a fantastic group of sales people there and I am very grateful for all of the hard work that Justin and Kyle put into making this happen! Thanks again for the great job!

Friendly people

Price too high to repair! Expensive part!!!

Good service

Very professional and speedy service.

Always satisfied

Great customer service. They explained all work in detail so I am informed. Great dealership.

Very friendly staff, salesman Luis was top notch, answered all my questions and made the sale exceptionally easy from start to finish

The dealership updated me about my vehicle in a timely manner and answered all follow up questions I had.

When I arrived at the service department I was greeted with a friendly face( Kyley Hamilton). They got my Buick Lacrosse in promptly to diagnose my issue. The technician quickly found the problem. It was a cam shaft sensor issue and I thank him for finding the problem who ever he may be. Then they told me the parts would not be in until around 2:00 and they offer me a courtesy ride home which I didn't know they offered. I told them I'm about 35 mins away. They said that was not a problem. Then I met Don. He was a very nice guy and he took me home and came and picked me up the next day so I could pick up my vehicle. Don and I had a good conversation. Thanks to all at Renn Kirby Ronnie and Barbara Blacksten

My husband and I dealt with Makayla and it was a wonderful experience. She didn’t yank us around with running back and forth to the manager. She got right down to business and was very personable while doing it. She had 3 sales going simultaneously and appeared to handle it smoothly. She’s our new go to gal!

counter personal were very helpful

Luis was our salesmen and he was very professional and efficient as a matter of fact the general manager Jeff and the office personnel were all amazing! I would recommend Renn Kirby in Gettysburg to anyone buying a car. They were awesome and I got the car of my dreams and a very reasonable price as well as a great price for my trade in.

Would've been 5 stars but miscalculated time completed by over 1-1/2 hours

Timely and good service. So happy to see that Turner is now at Renn Kirby. I was used to dealing with him for my service at Gene Latta for 10 years with the vehicle I had before buying my brand new Equinox at Renn Kirby in 2021.

When I took the truck for a test drive at the end of June, I noticed an annlying popup on the dash display. It happend about every 30 seconds - ‘action unavailable’ – and pointed it out to the sales person that was riding with me. When I dicided to buy the truck, I reminded her of the annoying popup and she said it would be fixed. It wasn’t. It took weeks and several trips back to Renn Kirby to get the problem solved. At my last appointment, part of the service was having the tires rotated. I guess the service people never checked the tire pressure after rotating them. A warning about tire pressure kept poppping up....Another trip back for service to correct pressure. Other than long wait time, even with an appointment, service has been good.

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Making the appointment was easy, on line. Everything was ready and on time. Turner called with progress. The price was fair. I rely on Renn Kirby for all of my service.

Very easy to order the accessory I was looking for, smooth transaction.

Very nice place to deal with

Took care of me, friendlly service all around. Kept me abreast of any issues.

Well, everybody is always so nice and they tell me what things are wrong. And how much it's gonna cost?

It was expensive and took too long.

No problems in and out.

I made my oil change appointment online with ease. Once arriving at the Service Department, I was treated with courtesy and respect. They were prompt and professional.

Very friendly and helpful staff. Completed work in good time.

Service department was great

Service Advisor was helpful and thanks

Receptionist was awesome - very friendly and helpful

Appreciate the support and help from the service staff

Friendly, informative staff and quick, efficient service.

James Turner did a fantastic job with greeting me when I first arrived and checking me in for my first maintenance service. James was courteous and very professional. Unfortuneately, after my oil change and tire inspection and rotation, my Silverado let the service bay with low tire pressure in two of my tires. Additonally, the TPS sensors were not reset so the pressure on the monitor is reading incorrectly. I appreciate Jennifer taking my call and letting me know the best way to provide my feedback. Thank you James and Jennifer

All the employees at Renn Kirby Chevrolet in Gettysburg were very friendly and very helpful. It made our car buying experience very pleasant.

I can tell Renn Kirby Chevy cares about their customers.Thank You for going the extra mile.

always friendly and helpful

I'm hoping the service performed will correct my issue.

Car was fixed in a timely manner. Was notified if updates and completion.

Everyone was very nice and professional. I had no problem explaining what I wanted. The service was performed in a timely manner. The checkout was fast and easy. Very well done!

Good and fast check in. I was kept informed of my cars oil change and tire rotation.

As busy cas the service department was the day I went in, they got my truck serviced remarkably fast. I was only there for 90 min.

Was a wonderful experience. And friendly service.

Man at service desk was welcoming. Refreshing as hadn’t been so since Kevin left. Car inspected and concerns addressed in a timely manner. Hoping the excellent customer service is the new norm.

Everyone was very courteous and did a great job taking excellent care of my car

Great Service

Best Service every time i go to the Service department. 5 *****

Everyone was professional and easy to deal with.

Arrived early and my car was checked in and serviced while I waited. Very pleasant technician.

Good

Always courteous and efficient

Very considerate and responsive! Easy to schedule online.

My service advisor was very courteous. Always a great experience.

Excellent service writer. Work done in timely manner to fit my schedule. I don't worry about the needs of my car.

Drive thru, great, on schedule. Pleasant, helpful staff. Appointment completed in timely matter.

On time and quick, comprehensive service.

All good. Shorter time of wait than expected. Excellent customer service! Well informed of everything.

Great service

Very professional very quick service and very very polite service people.

Always very friendly and professional.

Service representative explained what was due and gave me an estimated cost prior to any work being done. Waiting area was clean and comfortable.

The advisor, Turner, kept me informed about my vehicle.

Service was quick and helpful. Check in and close out process was easy. Friendly staff.

BEST CHEVROLET DEALER ON THIS SIDE OF THE MISSISSIPPI. Jenny and the team do a phenomenal job and excel in customer service

Excellent customer service.

I was referred to Renn Kirby by a good friend, a great recommendation. They had what I wanted, no pressure, and could not be happier. Worth the drive

they went out of there way to help me corvette service thanks to the crew

Took 2017 Chevy Cruz in for inspection, the mechanic detected a small oil leak and it would cost over $4K to get it fixed, the engine would have to be removed! Not a mechanic but knew this was BS.! The desk worker checked with the mechanic again and came back with another amount of $2K and now the engine would not have to be removed! The desk worker was nice, apologized and got the mechanic finished! We will not be returning to Renn Kirby for any other service in the future!

We are very pleased with the service we received at Renn-Kirby on our 2020 Chevy Equinox. They fixed the problem and the waiting room at this service center is the BEST waiting room we've ever experienced at a car dealership! FREE coffee and reasonably priced snacks from the vending machine! Clean atmosphere with TV programmed to ME TV ... we watched some early-1960s Westerns, which made up for the relatively lengthy service time (about 2 hours).

Good service

Sales department were very good to work with. Not a bad experience like we have had at other dealerships.

everyone was very nice

Updated about the estimate was great! Could have been given an update on how things were going. However all in all not bad of a wait of four hours and that included the part being delivered.

Quick, attentive help. Kept me updated about my vehicle status and got my services completed quickly.

Everyone was super nice and Makayla was very helpful.

Great

They were friendly and thorough. Easy to work with and got the job done in a good amount of time.

They called the day before to confirm and to make sure that they had the part in stock. Excellent exper

I was over due for an oil change and was in the area, they not only got me in but was very quick with it.

Prompt and polite

i thought the oil change was extremely over priced, service and length of time were great.

We bring our equinox there all the time. We brought it up last week for state inspection. Was told needed windshield wipers to pass. No problem, BUT $85 to replace the wipers is insane. I will think twice before we return for work.

Service agents were great! Fast service and focused on getting me in and out with quality results.

Kyley was amazing and Jenn was great too

My car is safe. Thank you

Luis Cortes was such a pleasure to work with. He worked with us very well. Smooth process. Highly recommend him!

Thanks to your great service department staff for getting us in on short notice for our annual inspections on both our vehicles!

Everyone was so nice ands very informative.

service sucked. Turner is very unperson able and unwilling to help. He doesn't understand that the customers' needs come before his own. He needs better manners when talking to customers.

Last week, I was scheduled to drop off my vehicle but was running slightly behind schedule. At 9:07 a.m., I received a call from the service representative asking if I was still bringing the vehicle in because, as he stated, “my driver has things to do.” The comment was delivered in a manner that came across as dismissive and unprofessional. To avoid inconveniencing anyone, I responded by suggesting we reschedule for the following week so that I would not delay the driver’s schedule. The remainder of the conversation consisted of short, curt responses that did not reflect a customer-focused attitude. Unfortunately, my experience today was similar. When I greeted him with a simple “Good morning,” the response was, “I’ll be there with you,” delivered in a manner that felt dismissive. Throughout our interaction, his communication remained brief, unfriendly, and lacking the level of courtesy and professionalism I would expect from a customer service representative. During the appointment, I asked whether the headlights on our Suburban could be adjusted. Nearly every time we drive at night, oncoming traffic flashes their lights at us, apparently believing our high beams are on when they are not. Rather than discussing the concern, his immediate response was, “Well, they’re where they’re supposed to be,” delivered with what I perceived as an unnecessarily arrogant tone. Notably, when my husband joined the conversation by phone, the representative’s demeanor became noticeably more professional and accommodating. This left me questioning whether I was being treated differently as a female customer. My husband and I also inquired whether there would be a charge associated with adjusting the headlights. The response was delivered with visible frustration and an attitude that made what should have been a simple question feel unwelcome. Overall, this individual may be highly knowledgeable in his role, and I respect expertise. However, technical knowledge does not excuse poor customer service. Every customer deserves to be treated with professionalism, courtesy, and respect. If an employee is experiencing a difficult day or facing workplace frustrations, those issues should be addressed internally rather than projected onto customers. I felt it was important to share this feedback because the quality of customer interactions is just as important as the quality of the service being performed.

I thought the whole process went really well, however the costs of the parts was " outrageous" $65 to replace a bulb is unbelievable to me.

the service was on time and the employees were very polite and they did a great job

Friendly staff. Service rep was very pleasant to work with.

Very good experience. The inspection and oil change were done promptly as promised.

Kylie was super great to help me.

Easy to schedule, friendly knowledgeable staff and I asked if they would wash my truck that was covered in salt. Truck was cleaned inside and out. Very good service.

Check in was smooth and easy. Service was quick and there was only a small amount of up sale. Nothing pushy.

Friendly

The same great service I always receive.

Fast and efficient service. Friendly a d informative staff.

Quick, Courteous and clean dealership

When I need to go to this dealership, I always feel as if they are really looking out for me. And they're always so friendly and helpful.

The service writers were just Great! Helpful and attentive to my needs. They were also keeping me informed whenever either of them happened by the Customer waiting area as well. The appearance of the dealership, along with their courteousness, is why I travel the hour to their location from where I live. There have been 'other' Chevrolet Dealership's closer to my location that have contacted me to bring my service needs to them, but I decline every time. I like my Renn Kirby family of dealerships from the first one when I bought our KIA Soul, through to the Chevrolet Trax 2SR. -Thanks!

Great customer service

Great service and staff was extremely helpful!

better experience this time!

Dropped truck off 2 days earlier of appointment schedule as was traveling out of town and work was completed same day. :) Great communication.

Prompt service. Friendly service advisor.

I declined the tire rotation service which is included in the oil change special but asked for them to swap out the engine air filter I brought with me instead (which would've taken less time than the tire rotation). The tire rotation special is $30. They said the engine air filter replacement would cost me $30. It would be common sense to most customer service personnel to offer to do the air filter complimentary in place of the tire rotation I didn't need because this garage just replaced all my tires on this car, but they didn't offer that. Instead, I didn't get the air filter changed and I left with just the oil filter and oil change and disappointed. I follow-up phone call from the service manager to me complained that the oil change was a money-loss service at $95 anyway, so I was basically lucky that I got it done before the price went up. Makes me want to search for a less expensive garage for a 6 quarts, 20 minute job.

Had a nail in my tire. Discovered the evening before and dropped my car off the next morning. Having no appointment, I wasn’t sure how quickly they could address it. My tire was repaired and car ready for pick-up by noon. Appreciate the great service!

They take great care of me being a retired military service member

The service performed was a scheduled appointment. The work was completed within a reasonable time frame. The parts pricing for the transmission filter was $200 above local OEM parts store pricing. This is unreasonable and should be remedied.

I really like the young lady at the desk who kept informing me on my Buick’s progress. She was so personable and seemed liked she really loved her job.

We got appt an hr early and on purpose, we had running to do in the AM that got changed, so we said we knoe 11 is our appt. And we r completely aware of it. Thought we would be there for hrs and here they come at 11 when the was supposed to be and truck was done

Appointment was for 0900. I still had my Bluetooth on after exiting the vehicle. Android Auto turn on notification was received on my phone at about 9:40. Service was completed quickly after this, but why was an appointment made for 9 when my vehicle wasnt touched until 40 minutes later?

Was great did wonderful job on my car thanks so much

Easy to set the appointment, quick check in process and pleasant service coordinators!

Satisfied

Brought my Trax in for oil change and tire rotation. Really disgusted that tires weren’t properly inflated as per recommendations on the door pillar.

Kyley is always amazing and get me in at a moments notice and keeps my work van running and safe

I found a nail in the front tire of my 2026 Traverse, I called for an appointment and got one the same day. There was a bit of miscommunication about which tire it was so it took a bit to find the nail. We got it straight and they even stayed after closing to make sure it was fixed right. Renn-Kirby Chevrolet Service Team is the best!! Thank you!

Kind service

Friendly staff, service completed in timely manner, nice waiting area

It was a simple oil change. Nothing else was done. I usually got a paper saying they checked all levels of fluids but not this time. Also I have never got the complimentary car wash I’m supposed to get but 🤷‍♀️

Our salesman was excellent. Luis Dealership has to do something about wait times. No reason for this now a days with the technology today. (Our credit was perfect) Car was clean when delivered.

Always a good experience here with service of my car. Thanks!!

Quick service and customer service is terrific 👍

Fine

Prompt and polite service.

I love going to this dealership! Everyone there is always so happy and helpful, and they take extra special care of my car. I always leave there feeling good about my experience.

Quick

My visit was quick, efficient, and professional. Everyone was pleasant and very, very helpful.

Luis was a really good salesman

Everyone greeted me with a smile

The only complaint was I brought it for a 9:30 appointment, but couldn't pick it up until 3:00.

Friendly environment

Fast and friendly service!

People are very nice

Service for call backs r ridiculous, hearing their r staffing issues and this an that, customers dont want to hear your excuses, u helped set up the appointment and knew what that entailed and day before, u call and cancel a appointment that we had for a few weeks, just seems unorganized and needs help.

The dealership was very clean and welcoming. Makayla was very knowledgeable, upfront and not pushy with my purchase. She went over the vehicle with me and helped setup Onstar as well. Trinity was very polite and explained all the paperwork when signing. I got a detail done on my new purchase and the service team was top notch. My new car looked fantastic. I will definitely recommend Renn Kirby to friends and family

Makayla is phenomenal, and I’ve bought dozens of cars in my life. She’s low pressure, she remembers all the little details, and also gets fast answers. She’s the reason I chose this dealership!

Completed as per request

Good service

So far very good

Kade was a great salesman. Easiest car buying process we’ve ever experienced. We are in love with the car, and the entire experience.

Very accommodating. They were able to squeeze in my oil change after my light turned on unexpectedly and before my vacation started.