Our Reviews

Great service. And the coffee in the customer waiting area was fantastic.

out before onrt wee we were out in one hour thank you

Great service department

When we got there with the car, they took care of us and got us out as quick as possible

All of my experiences with Renn Kirby so far have been nothing short of fantastic. They called me to let me know there were open recalls on my vehicle, they had the parts in stock, and wanted to get me scheduled. I asked if a loaner vehicle would be available and they made sure to have one ready to go on the day of my appointment. I show up to drop my vehicle off and the Service Professional, Kevin, was awesome and got me taken care of and set up with the loaner. I picked me vehicle up the next day and, again, Kevin got me in and out in no time without any hassle. Thanks, Kevin and Renn Kirby team!

Staff always friendly and informative.

Awesome!!!

Efficient.

Always efficient with superb customer service. My vehicle runs better after each tune-up.

Makayla was great - very personable and helpful!

Prompt professional and fair

Came in for oil change but over the weekend the check engine lite came on so when I went in for my oil change appointment I asked them to check the engine lite well needed some type of sensor so go ahead and fix it no worries the next day as I'm driving the change oil soon reminder came on THEY FORGOT TO CHANGE THE OIL

Everyone was kind and professional

Maintenance and inspection were done timely.

Courteous staff = prompt service

Excellent service

Nice people to deal with👍

Nice people to deal with

Great service.

A+++ Makayla Kipple was THE BEST salesperson! She knew our vehicle inside and out including all the high tech computer stuff. She communicated very very quickly via email answering any and all questions along the way. It was a great experience buying our SUV from this dealership. Jacob Deitzel in finance was very professional and completed our transaction quickly. We were in and out in no time. We drove three and a half hours to get to the dealership and it was well worth it. We would recommend Renn Kirby Chevrolet to all potential car buyers

I had to call the dealership to ask if my part came in. They didn’t call me to let me know it arrived. I waited 3 months before calling. It could have been there for 2 months for all I know.

Professional, caring staff. Washed car as well.

It was a very smooth process.

Having air condition in good working condition is better than owning a new truck. The repair cost is less than the sales taxes on a trade in. I plan to drive the same truck for 20 years, a good buy in owning a 2015 Silverado.

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Everybody is very nice. I got exceptional service

The service department was very prompt and thorough. I was an hour early for my appointment but they worked me in anyway. The only thing I can say may be a little concerning is the fact that I needed a new light sensor to control the headlights. They did not have one in stock which means I will have to come back. It has been a week and I still have not heard back from them. This vehicle is used for work so down time windows are small.

Pleasantly surprised by phone being answered on my first call. Appointment made in a timely manner. Wait time was minimal. Changes made are showing, Kudos 👏

A good job is always done!

Not a long time waiting after service was being done

Very polite and courteous

They went out of their way to help me

Frank and Makayla were two very knowledgeable sales people. We felt like we got a very good deal on our purchase. Even though they were very busy, the process did not take long.

Traveling back to Maine and needed an oil change. Had a brake pad sensor fault and ended up needing rear pads and rotors. Also had the gas tank fill assembly replaced. Great service advisor and the technician fixed everything!

Great service as always! I trust the service department to provide the best service possible to keep my vehicle running at peak performance.

Friendly service

Kevin was great - very nice and helpful - kept me updated on the status of my car!

No concerns and done in a hour

I came in for an oil change and tire rotation. Service dept was very busy but I still got out in just over an hour.

the guys anted to get us drink they were great

Told them about a concern I had and they looked into it and solved the issue

Great service

Excellent service and communication

Bailey is absolutely nasty. She is INCREDIBLY rude. My husband and I were dropping my car off for service and drove around to look at the other vehicles on the lot. When I went to drop my keys in the box, she said “what do you need”. When I advised I was looking for the drop box for keys she told me she “saw us driving around” and then questioned me as to where my car was at as if I were lying to her….. I hope she doesn’t work with the public because that experience alone solidified that using this dealership isn’t worth the trouble, even being 35 minutes closer to our home than York. I do not recommend your dealership and I will not return.

Always have friendly knowledgeable staff.

Routine state inspection.

Very professional

Great customer service. Friendly staff. The lead mechanic always keeps you informed of what service they are providing and never pushes for unnecessary work.

It was a great experience, everyone was very nice. Salesman Clayton was outstanding and knowledgeable.

Welcomed as I pulled in. Fast service. Just overall great

Everything was done as expected and quality within the timeframe allotted. My service rep at the counter was fantastic and will be an asset to your service desk. If it were for the friendly conversation we had, I would have never known she was a newer employee in training. Great smile, very friendly, helpful, and knew what she was doing. Job well done.

Friendly, quick experience

Super. Everything was explained very well, Easy quick and painless.

Fast efficient service. Thanks.

I went in for a state inspection. Waited for about an hour. The waiting room was clean and smelled good. Walked around outside for 15 minutes. The desk operator came out and told me everything was good. Paid the fee. And left. Easy peesy.

Good experience this time. Was sensitive to my needs

Always great service! Thank you!

Customer service is excellent

Very fast and curtious

With your checking you saved me from having a accident due to break failure and completed my job plus putting new brakes on

Very friendly Server

Friendly and fast service

Professional and friendly service. I'm able to work while I wait on my car. Included not only my service but a car wash as well!

Professional and timely service, friendly staff.

Everyone was professional and courteous. Our inspection was done in a timely manner. The facilities were comfortable. We were pleased with our experience.

This purchasing experience was NO DRAMA, and was great!

As always, Renn Kirby takes care of you.

the young lady at the service des

always a pleasure

Fixed car on time, excellent service and done on time!

My car was assessed as soon as I arrived and was provided a comprehensive explanation of what the issue was and a detailed fix to the problem

Quick, Courteous and a quality repair

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Clayton was very professional and efficient.

Oil change/tire rotation process was ok. Service advisor was very polite. However, after the tire rotation, I specifically asked if the tech had checked to see if the proper inflation was done. I was told ‘yes’. However, when I got home, and after giving the tires time to cool down, found that the rear tires were over inflated to 36 psi, when the manufacturer’s spec per the door panel was 32 psi. The techs need to check this going forward.

The service was fine. The billing was wrong. I had a backup light bulb replaced and I told them to replace the other one while they had it apart. So then they charged me labor for both bulbs .4Hrs.for each bulb. I contacted your service manager about it and she said they should not have charged me labor for each bulb. She called me and said she would return my money the next morning and that never happened. I have been getting my car serviced there since 2012. Besides inspection I also had my oil changed and tires rotated.

Great Service

When I made appointment for work I was told a price the amount was a good bit higher they had to do some extra just let me know a head please

I have to say that my experience was very good. My car Is fixed!

They were able to get me in in a timely fashion.

It took a lot longer than I thought.

Outstanding service from the moment we stepped on the lot. Everyone went out of there way to make sure we were taking care of.

The sales team was awesome! Great overall experience.

Great service and communication

Took the truck I bought from you in march 3 times until the AC was finally fixed

Always great service at Renn Kirby

Drive thru, great, on schedule. Pleasant, helpful staff. Appointment completed in timely matter.

excellent service and great sales team

I was there getting a state inspection

The dealership updated me about my vehicle in a timely manner and answered all follow up questions I had.

First, just trying to talk with someone over the phone is like pulling 'Eye Teeth'. No one ever seems to answer the phone, whether it is for setting up an appointment or checking on the status of my vehicle. Second, ever since Lindsey retired and Kevin left, I feel the customer service has dropped off severely and makes me want to reconsider going there. Although, Aiesha did call me to let me know about my truck, I was unavailable to immediately call back, but when I did call back, I was placed on hold 6 different times and hung up on. Eventually, I talked to someone in sales who did get me to the extension for 'Jennifer', where a voice message said she was going on vacation and wouldn't be back until some future date. I understand that 430PM is when everyone starts heading for the door and goes home, but if I ever did that in my profession, I'd be looking for another job. Third, I realize I had a screw in the sidewall of a tire, that could not be repaired or patched, so my option was to get new tires. I got an estimate from Aiesha. I took the estimate to Mar-Bar and they were not only able to beat the quote price, but provide me with a quote for better tires than recommended by Renn Kirby by several hundred dollars! I highly doubt Renn Kirby can beat this price. Fourth, I use to like dealing with Renn Kirby, but as I said before, they aren't the same as when Lindsey and Kevin were there.

Kevin is always helpful and freindly service was fast in and out in no time

Well, they found I needed wiper blades and a headlight. So that was good to know. I appreciated that and I had that installed

Everyone was great..they fixed my tire sensor for $239.00, which I wasn't planning on but it had to be done. I wish you would include a car cleaning, mainly the inside windshield and car wash when servicing & offer this for a fee. Last time my car was serviced, it looked like the day I bought it. Think I told everyone how nice that was. Thank you for your excellent service.

I"ve been driving for over 50 yrs & have had my share of unexpected repairs but NEVER have I ever had a repair that was 2K+; a failure of the steering unit that set off 2 separate warning lights. This is just another example of just how far GM/Chevy has slipped in quality & dependability. I bought this '18 Colorado new and unfortunately have suffered through 6 bad experiences with it. I still get stared at at gas stations because it has to be filled via funnel, despite GM knowing of this issue since the '90s when it was first encountered. I've tried to maintain loyalty to GM/ Chevy over the years but any of that is now completely gone. I'm totally done with GM/Chevy & Renn Kirby dealership. Only positive has been dealing with service Tech Kevin Hankey who has always been very helpful & professional, even offering a loaner vehicle on one occasion until part arrived, probably from China.

I arrived for a 2 o’clock appointment and the car was taken right away. A young lady checked me in she was very courteous and kept me informed about my

service was quick and Caylee was a pleasure to deal with

The overall experience was amazing

Oil change, tire rotation went well, done quickly and customer service was excellent!

Good and fast check in. I was kept informed of my cars oil change and tire rotation.

Very friendly and helpful staff. Completed work in good time.

Service was performed promptly; stay was approximately 1 hour.

Everything went well

When I received your call about a recall, I was not told for what only that you would call when the part came in. Had I known it was for an airbag that could cause great harm or even death if it went off during an accident, I would NOT have taken the vehicle on a trip to NC. Several weeks ago I received a notice from GM that my part was in and to call to set up a time. When I called, I was told you did not have the part!!! After several weeks of back and forth with GM, and being scared to drive my vehicle ( which spent most of its time from that point in the garage unless my husband had to drive it)I finally got a call from you saying the part was finally in. It has now been replaced. I realize the tariff fiasco caused part of this problem, but I feel that the ball was dropped on several levels. Saying I am not pleased about the way this was handled would be a great understatement.

Everyone was very nice and professional. I had no problem explaining what I wanted. The service was performed in a timely manner. The checkout was fast and easy. Very well done!

Was there for routine service, and glad they mentioned since my car inspection coming up soon, they suggested to do while I was there, which was greatly appreciated because now I don’t need a special trip back again soon. And the people working there were very kind, friendly, and courteous.

Great friendly service. Dropped off truck the night before. Was ready the next afternoon.

You were very good doing what was needed and checking to make sure that everything was working

No issues. Work was done well and in a timely manner.

My wife and I went to Renn Kirby Chevrolet with the intent of just "looking at" a new vehicle for her. We were met by Justin and he was extremely helpful in assisting us in doing some research on a new Chevy Traverse. After some discussion, the manager, Kyle came over and offered his assistance as well. I am usually not a big fan of going to car dealerships, but the entire team made this experience fantastic! Kyle and Justin were able to work their magic and not only did we leave with a new Traverse High Country for my wife, but I bought a new Equinox for myself! I hope that the owners of Renn Kirby know that they have a fantastic group of sales people there and I am very grateful for all of the hard work that Justin and Kyle put into making this happen! Thanks again for the great job!

When I arrived at the service department I was greeted with a friendly face( Kyley Hamilton). They got my Buick Lacrosse in promptly to diagnose my issue. The technician quickly found the problem. It was a cam shaft sensor issue and I thank him for finding the problem who ever he may be. Then they told me the parts would not be in until around 2:00 and they offer me a courtesy ride home which I didn't know they offered. I told them I'm about 35 mins away. They said that was not a problem. Then I met Don. He was a very nice guy and he took me home and came and picked me up the next day so I could pick up my vehicle. Don and I had a good conversation. Thanks to all at Renn Kirby Ronnie and Barbara Blacksten

People were very courteous and helpful.

Customer service was excellent. The associate who greeted me and provided information for the oil change was friendly and professional.

everything was completed and very satisfied with you service department

The receptionist was extremely helpful and the service was excellent.

Service department was great

Our experience with this dealership has not been good at any visit. If someone higher up than the service manager would like to call me to discuss, I’d be happy to do so. Otherwise, my husband and I have decided to take our business to another dealership when needed.

Caylee was so helpful and nice! In all my years of dealing with various dealerships, I’ve never had someone as genuinely nice as Caylee. You can tell she enjoys her job and is a people person!

As busy cas the service department was the day I went in, they got my truck serviced remarkably fast. I was only there for 90 min.

Friendly people

Price too high to repair! Expensive part!!!

She was very helpful and took the time to answer my question.

Friendly staff

All good

Good job done & timely

On time and quick, comprehensive service.

Customer service rep was very nice but was not happy about how long it took for my vehicle to be done. Dropped off with an appt at 3pm on a Friday. Heard nothing. Then by Monday at 11am they told me they still haven’t even looked at it because for drop offs they fit them in whenever they can. I didn’t get the final callback of what needed done until 4:15pm and they close at 5. So they had to keep it an extra day until I could come get it. So I was not happy about that since I already had an appt yet I was not prioritized as such.

the service dept is excellant

Positive feedback from me for mechanics and service counter

All good. Shorter time of wait than expected. Excellent customer service! Well informed of everything.

Service is always great. I don't understand why tire pressure wasn't checked when rotation was done.

Great service

Service Advisor was helpful and thanks

Very professional very quick service and very very polite service people.

Receptionist was awesome - very friendly and helpful

Fast, pleasant & helpful staff. Cost effective. They listen to my concerns. Thanks to all

Friendly, informative staff and quick, efficient service.

I thought the whole process went really well, however the costs of the parts was " outrageous" $65 to replace a bulb is unbelievable to me.

Service representative explained what was due and gave me an estimated cost prior to any work being done. Waiting area was clean and comfortable.

Communication was awesome and repairs were done in a timely manner.

The advisor, Turner, kept me informed about my vehicle.

Prompt and polite

the service was on time and the employees were very polite and they did a great job

Made an appointment on line and they were ready for me. Got me in and out, kept me informed of status.

Very friendly staff, salesman Luis was top notch, answered all my questions and made the sale exceptionally easy from start to finish

Was a wonderful experience. And friendly service.

Timely and good service. So happy to see that Turner is now at Renn Kirby. I was used to dealing with him for my service at Gene Latta for 10 years with the vehicle I had before buying my brand new Equinox at Renn Kirby in 2021.

Service was quick and helpful. Check in and close out process was easy. Friendly staff.

When I took the truck for a test drive at the end of June, I noticed an annlying popup on the dash display. It happend about every 30 seconds - ‘action unavailable’ – and pointed it out to the sales person that was riding with me. When I dicided to buy the truck, I reminded her of the annoying popup and she said it would be fixed. It wasn’t. It took weeks and several trips back to Renn Kirby to get the problem solved. At my last appointment, part of the service was having the tires rotated. I guess the service people never checked the tire pressure after rotating them. A warning about tire pressure kept poppping up....Another trip back for service to correct pressure. Other than long wait time, even with an appointment, service has been good.

Good service

Caylee was great. And repair was very prompt.

Very professional and speedy service.

Appreciate the support and help from the service staff

Always very friendly and professional.

James Turner did a fantastic job with greeting me when I first arrived and checking me in for my first maintenance service. James was courteous and very professional. Unfortuneately, after my oil change and tire inspection and rotation, my Silverado let the service bay with low tire pressure in two of my tires. Additonally, the TPS sensors were not reset so the pressure on the monitor is reading incorrectly. I appreciate Jennifer taking my call and letting me know the best way to provide my feedback. Thank you James and Jennifer

Always satisfied

I was over due for an oil change and was in the area, they not only got me in but was very quick with it.

Great customer service. They explained all work in detail so I am informed. Great dealership.

My husband and I dealt with Makayla and it was a wonderful experience. She didn’t yank us around with running back and forth to the manager. She got right down to business and was very personable while doing it. She had 3 sales going simultaneously and appeared to handle it smoothly. She’s our new go to gal!

Warranty communication took 2 days, otherwise excellent

Took 2017 Chevy Cruz in for inspection, the mechanic detected a small oil leak and it would cost over $4K to get it fixed, the engine would have to be removed! Not a mechanic but knew this was BS.! The desk worker checked with the mechanic again and came back with another amount of $2K and now the engine would not have to be removed! The desk worker was nice, apologized and got the mechanic finished! We will not be returning to Renn Kirby for any other service in the future!

counter personal were very helpful

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All the employees at Renn Kirby Chevrolet in Gettysburg were very friendly and very helpful. It made our car buying experience very pleasant.

Friendly staff. Service rep was very pleasant to work with.

I can tell Renn Kirby Chevy cares about their customers.Thank You for going the extra mile.

always friendly and helpful

Very good experience. The inspection and oil change were done promptly as promised.

i thought the oil change was extremely over priced, service and length of time were great.