Our Reviews

Not a long time waiting after service was being done

Very polite and courteous

Friendly service

It was a very smooth process.

They went out of their way to help me

Frank and Makayla were two very knowledgeable sales people. We felt like we got a very good deal on our purchase. Even though they were very busy, the process did not take long.

Having air condition in good working condition is better than owning a new truck. The repair cost is less than the sales taxes on a trade in. I plan to drive the same truck for 20 years, a good buy in owning a 2015 Silverado.

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Everybody is very nice. I got exceptional service

Traveling back to Maine and needed an oil change. Had a brake pad sensor fault and ended up needing rear pads and rotors. Also had the gas tank fill assembly replaced. Great service advisor and the technician fixed everything!

Great service as always! I trust the service department to provide the best service possible to keep my vehicle running at peak performance.

No concerns and done in a hour

The service department was very prompt and thorough. I was an hour early for my appointment but they worked me in anyway. The only thing I can say may be a little concerning is the fact that I needed a new light sensor to control the headlights. They did not have one in stock which means I will have to come back. It has been a week and I still have not heard back from them. This vehicle is used for work so down time windows are small.

Great service

Excellent service and communication

Bailey is absolutely nasty. She is INCREDIBLY rude. My husband and I were dropping my car off for service and drove around to look at the other vehicles on the lot. When I went to drop my keys in the box, she said “what do you need”. When I advised I was looking for the drop box for keys she told me she “saw us driving around” and then questioned me as to where my car was at as if I were lying to her….. I hope she doesn’t work with the public because that experience alone solidified that using this dealership isn’t worth the trouble, even being 35 minutes closer to our home than York. I do not recommend your dealership and I will not return.

Kevin was great - very nice and helpful - kept me updated on the status of my car!

I came in for an oil change and tire rotation. Service dept was very busy but I still got out in just over an hour.

Always have friendly knowledgeable staff.

Routine state inspection.

Fast efficient service. Thanks.

Very professional

Great customer service. Friendly staff. The lead mechanic always keeps you informed of what service they are providing and never pushes for unnecessary work.

It was a great experience, everyone was very nice. Salesman Clayton was outstanding and knowledgeable.

Welcomed as I pulled in. Fast service. Just overall great

Everything was done as expected and quality within the timeframe allotted. My service rep at the counter was fantastic and will be an asset to your service desk. If it were for the friendly conversation we had, I would have never known she was a newer employee in training. Great smile, very friendly, helpful, and knew what she was doing. Job well done.

Super. Everything was explained very well, Easy quick and painless.

Professional and friendly service. I'm able to work while I wait on my car. Included not only my service but a car wash as well!

Professional and timely service, friendly staff.

My car was assessed as soon as I arrived and was provided a comprehensive explanation of what the issue was and a detailed fix to the problem

the guys anted to get us drink they were great

Told them about a concern I had and they looked into it and solved the issue

I went in for a state inspection. Waited for about an hour. The waiting room was clean and smelled good. Walked around outside for 15 minutes. The desk operator came out and told me everything was good. Paid the fee. And left. Easy peesy.

Good experience this time. Was sensitive to my needs

Always great service! Thank you!

Customer service is excellent

Friendly, quick experience

Very fast and curtious

With your checking you saved me from having a accident due to break failure and completed my job plus putting new brakes on

Very friendly Server

Friendly and fast service

always a pleasure

Fixed car on time, excellent service and done on time!

Quick, Courteous and a quality repair

It took a lot longer than I thought.

Outstanding service from the moment we stepped on the lot. Everyone went out of there way to make sure we were taking care of.

Everyone was professional and courteous. Our inspection was done in a timely manner. The facilities were comfortable. We were pleased with our experience.

This purchasing experience was NO DRAMA, and was great!

As always, Renn Kirby takes care of you.

the young lady at the service des

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The sales team was awesome! Great overall experience.

Clayton was very professional and efficient.

Oil change/tire rotation process was ok. Service advisor was very polite. However, after the tire rotation, I specifically asked if the tech had checked to see if the proper inflation was done. I was told ‘yes’. However, when I got home, and after giving the tires time to cool down, found that the rear tires were over inflated to 36 psi, when the manufacturer’s spec per the door panel was 32 psi. The techs need to check this going forward.

The service was fine. The billing was wrong. I had a backup light bulb replaced and I told them to replace the other one while they had it apart. So then they charged me labor for both bulbs .4Hrs.for each bulb. I contacted your service manager about it and she said they should not have charged me labor for each bulb. She called me and said she would return my money the next morning and that never happened. I have been getting my car serviced there since 2012. Besides inspection I also had my oil changed and tires rotated.

Great Service

They were able to get me in in a timely fashion.

Took the truck I bought from you in march 3 times until the AC was finally fixed

Great service and communication

When I made appointment for work I was told a price the amount was a good bit higher they had to do some extra just let me know a head please

I have to say that my experience was very good. My car Is fixed!

Kevin is always helpful and freindly service was fast in and out in no time

I arrived for a 2 o’clock appointment and the car was taken right away. A young lady checked me in she was very courteous and kept me informed about my

service was quick and Caylee was a pleasure to deal with

First, just trying to talk with someone over the phone is like pulling 'Eye Teeth'. No one ever seems to answer the phone, whether it is for setting up an appointment or checking on the status of my vehicle. Second, ever since Lindsey retired and Kevin left, I feel the customer service has dropped off severely and makes me want to reconsider going there. Although, Aiesha did call me to let me know about my truck, I was unavailable to immediately call back, but when I did call back, I was placed on hold 6 different times and hung up on. Eventually, I talked to someone in sales who did get me to the extension for 'Jennifer', where a voice message said she was going on vacation and wouldn't be back until some future date. I understand that 430PM is when everyone starts heading for the door and goes home, but if I ever did that in my profession, I'd be looking for another job. Third, I realize I had a screw in the sidewall of a tire, that could not be repaired or patched, so my option was to get new tires. I got an estimate from Aiesha. I took the estimate to Mar-Bar and they were not only able to beat the quote price, but provide me with a quote for better tires than recommended by Renn Kirby by several hundred dollars! I highly doubt Renn Kirby can beat this price. Fourth, I use to like dealing with Renn Kirby, but as I said before, they aren't the same as when Lindsey and Kevin were there.

Service was performed promptly; stay was approximately 1 hour.

Everything went well

When I received your call about a recall, I was not told for what only that you would call when the part came in. Had I known it was for an airbag that could cause great harm or even death if it went off during an accident, I would NOT have taken the vehicle on a trip to NC. Several weeks ago I received a notice from GM that my part was in and to call to set up a time. When I called, I was told you did not have the part!!! After several weeks of back and forth with GM, and being scared to drive my vehicle ( which spent most of its time from that point in the garage unless my husband had to drive it)I finally got a call from you saying the part was finally in. It has now been replaced. I realize the tariff fiasco caused part of this problem, but I feel that the ball was dropped on several levels. Saying I am not pleased about the way this was handled would be a great understatement.

Always great service at Renn Kirby

Drive thru, great, on schedule. Pleasant, helpful staff. Appointment completed in timely matter.

Well, they found I needed wiper blades and a headlight. So that was good to know. I appreciated that and I had that installed

Everyone was great..they fixed my tire sensor for $239.00, which I wasn't planning on but it had to be done. I wish you would include a car cleaning, mainly the inside windshield and car wash when servicing & offer this for a fee. Last time my car was serviced, it looked like the day I bought it. Think I told everyone how nice that was. Thank you for your excellent service.

I"ve been driving for over 50 yrs & have had my share of unexpected repairs but NEVER have I ever had a repair that was 2K+; a failure of the steering unit that set off 2 separate warning lights. This is just another example of just how far GM/Chevy has slipped in quality & dependability. I bought this '18 Colorado new and unfortunately have suffered through 6 bad experiences with it. I still get stared at at gas stations because it has to be filled via funnel, despite GM knowing of this issue since the '90s when it was first encountered. I've tried to maintain loyalty to GM/ Chevy over the years but any of that is now completely gone. I'm totally done with GM/Chevy & Renn Kirby dealership. Only positive has been dealing with service Tech Kevin Hankey who has always been very helpful & professional, even offering a loaner vehicle on one occasion until part arrived, probably from China.

excellent service and great sales team

I was there getting a state inspection

The dealership updated me about my vehicle in a timely manner and answered all follow up questions I had.

The overall experience was amazing

Oil change, tire rotation went well, done quickly and customer service was excellent!

No issues. Work was done well and in a timely manner.

Everyone was very nice and professional. I had no problem explaining what I wanted. The service was performed in a timely manner. The checkout was fast and easy. Very well done!

Was there for routine service, and glad they mentioned since my car inspection coming up soon, they suggested to do while I was there, which was greatly appreciated because now I don’t need a special trip back again soon. And the people working there were very kind, friendly, and courteous.

Great friendly service. Dropped off truck the night before. Was ready the next afternoon.

You were very good doing what was needed and checking to make sure that everything was working

Good and fast check in. I was kept informed of my cars oil change and tire rotation.

Very friendly and helpful staff. Completed work in good time.

When I arrived at the service department I was greeted with a friendly face( Kyley Hamilton). They got my Buick Lacrosse in promptly to diagnose my issue. The technician quickly found the problem. It was a cam shaft sensor issue and I thank him for finding the problem who ever he may be. Then they told me the parts would not be in until around 2:00 and they offer me a courtesy ride home which I didn't know they offered. I told them I'm about 35 mins away. They said that was not a problem. Then I met Don. He was a very nice guy and he took me home and came and picked me up the next day so I could pick up my vehicle. Don and I had a good conversation. Thanks to all at Renn Kirby Ronnie and Barbara Blacksten

Customer service was excellent. The associate who greeted me and provided information for the oil change was friendly and professional.

everything was completed and very satisfied with you service department

The receptionist was extremely helpful and the service was excellent.

Friendly staff

My wife and I went to Renn Kirby Chevrolet with the intent of just "looking at" a new vehicle for her. We were met by Justin and he was extremely helpful in assisting us in doing some research on a new Chevy Traverse. After some discussion, the manager, Kyle came over and offered his assistance as well. I am usually not a big fan of going to car dealerships, but the entire team made this experience fantastic! Kyle and Justin were able to work their magic and not only did we leave with a new Traverse High Country for my wife, but I bought a new Equinox for myself! I hope that the owners of Renn Kirby know that they have a fantastic group of sales people there and I am very grateful for all of the hard work that Justin and Kyle put into making this happen! Thanks again for the great job!

She was very helpful and took the time to answer my question.

People were very courteous and helpful.

All good

Good job done & timely

Service department was great

Our experience with this dealership has not been good at any visit. If someone higher up than the service manager would like to call me to discuss, I’d be happy to do so. Otherwise, my husband and I have decided to take our business to another dealership when needed.

Caylee was so helpful and nice! In all my years of dealing with various dealerships, I’ve never had someone as genuinely nice as Caylee. You can tell she enjoys her job and is a people person!

Service is always great. I don't understand why tire pressure wasn't checked when rotation was done.

Great service

Service Advisor was helpful and thanks

Very professional very quick service and very very polite service people.

On time and quick, comprehensive service.

Customer service rep was very nice but was not happy about how long it took for my vehicle to be done. Dropped off with an appt at 3pm on a Friday. Heard nothing. Then by Monday at 11am they told me they still haven’t even looked at it because for drop offs they fit them in whenever they can. I didn’t get the final callback of what needed done until 4:15pm and they close at 5. So they had to keep it an extra day until I could come get it. So I was not happy about that since I already had an appt yet I was not prioritized as such.

the service dept is excellant

Positive feedback from me for mechanics and service counter

All good. Shorter time of wait than expected. Excellent customer service! Well informed of everything.

As busy cas the service department was the day I went in, they got my truck serviced remarkably fast. I was only there for 90 min.

Friendly people

Price too high to repair! Expensive part!!!

Good service

Caylee was great. And repair was very prompt.

Very professional and speedy service.

Receptionist was awesome - very friendly and helpful

Fast, pleasant & helpful staff. Cost effective. They listen to my concerns. Thanks to all

I thought the whole process went really well, however the costs of the parts was " outrageous" $65 to replace a bulb is unbelievable to me.

James Turner did a fantastic job with greeting me when I first arrived and checking me in for my first maintenance service. James was courteous and very professional. Unfortuneately, after my oil change and tire inspection and rotation, my Silverado let the service bay with low tire pressure in two of my tires. Additonally, the TPS sensors were not reset so the pressure on the monitor is reading incorrectly. I appreciate Jennifer taking my call and letting me know the best way to provide my feedback. Thank you James and Jennifer

Always satisfied

I was over due for an oil change and was in the area, they not only got me in but was very quick with it.

My husband and I dealt with Makayla and it was a wonderful experience. She didn’t yank us around with running back and forth to the manager. She got right down to business and was very personable while doing it. She had 3 sales going simultaneously and appeared to handle it smoothly. She’s our new go to gal!

the service was on time and the employees were very polite and they did a great job

Very friendly staff, salesman Luis was top notch, answered all my questions and made the sale exceptionally easy from start to finish

Was a wonderful experience. And friendly service.

Timely and good service. So happy to see that Turner is now at Renn Kirby. I was used to dealing with him for my service at Gene Latta for 10 years with the vehicle I had before buying my brand new Equinox at Renn Kirby in 2021.

Service was quick and helpful. Check in and close out process was easy. Friendly staff.

When I took the truck for a test drive at the end of June, I noticed an annlying popup on the dash display. It happend about every 30 seconds - ‘action unavailable’ – and pointed it out to the sales person that was riding with me. When I dicided to buy the truck, I reminded her of the annoying popup and she said it would be fixed. It wasn’t. It took weeks and several trips back to Renn Kirby to get the problem solved. At my last appointment, part of the service was having the tires rotated. I guess the service people never checked the tire pressure after rotating them. A warning about tire pressure kept poppping up....Another trip back for service to correct pressure. Other than long wait time, even with an appointment, service has been good.

Appreciate the support and help from the service staff

Always very friendly and professional.

Friendly, informative staff and quick, efficient service.

Service representative explained what was due and gave me an estimated cost prior to any work being done. Waiting area was clean and comfortable.

Great customer service. They explained all work in detail so I am informed. Great dealership.

Communication was awesome and repairs were done in a timely manner.

The advisor, Turner, kept me informed about my vehicle.

Prompt and polite

Warranty communication took 2 days, otherwise excellent

Made an appointment on line and they were ready for me. Got me in and out, kept me informed of status.

Took 2017 Chevy Cruz in for inspection, the mechanic detected a small oil leak and it would cost over $4K to get it fixed, the engine would have to be removed! Not a mechanic but knew this was BS.! The desk worker checked with the mechanic again and came back with another amount of $2K and now the engine would not have to be removed! The desk worker was nice, apologized and got the mechanic finished! We will not be returning to Renn Kirby for any other service in the future!

Friendly staff. Service rep was very pleasant to work with.

I can tell Renn Kirby Chevy cares about their customers.Thank You for going the extra mile.

always friendly and helpful

counter personal were very helpful

All the employees at Renn Kirby Chevrolet in Gettysburg were very friendly and very helpful. It made our car buying experience very pleasant.

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We are very pleased with the service we received at Renn-Kirby on our 2020 Chevy Equinox. They fixed the problem and the waiting room at this service center is the BEST waiting room we've ever experienced at a car dealership! FREE coffee and reasonably priced snacks from the vending machine! Clean atmosphere with TV programmed to ME TV ... we watched some early-1960s Westerns, which made up for the relatively lengthy service time (about 2 hours).

Man at service desk was welcoming. Refreshing as hadn’t been so since Kevin left. Car inspected and concerns addressed in a timely manner. Hoping the excellent customer service is the new norm.

Luis was our salesmen and he was very professional and efficient as a matter of fact the general manager Jeff and the office personnel were all amazing! I would recommend Renn Kirby in Gettysburg to anyone buying a car. They were awesome and I got the car of my dreams and a very reasonable price as well as a great price for my trade in.

Everyone was very courteous and did a great job taking excellent care of my car

It was expensive and took too long.

No problems in and out.

Would've been 5 stars but miscalculated time completed by over 1-1/2 hours

BEST CHEVROLET DEALER ON THIS SIDE OF THE MISSISSIPPI. Jenny and the team do a phenomenal job and excel in customer service

I made my oil change appointment online with ease. Once arriving at the Service Department, I was treated with courtesy and respect. They were prompt and professional.

Very good experience. The inspection and oil change were done promptly as promised.

i thought the oil change was extremely over priced, service and length of time were great.

Making the appointment was easy, on line. Everything was ready and on time. Turner called with progress. The price was fair. I rely on Renn Kirby for all of my service.

Very easy to order the accessory I was looking for, smooth transaction.

Very nice place to deal with

We bring our equinox there all the time. We brought it up last week for state inspection. Was told needed windshield wipers to pass. No problem, BUT $85 to replace the wipers is insane. I will think twice before we return for work.

Took care of me, friendlly service all around. Kept me abreast of any issues.

Well, everybody is always so nice and they tell me what things are wrong. And how much it's gonna cost?

Service agents were great! Fast service and focused on getting me in and out with quality results.

Kylie was super great to help me.

Great Service

Kyley was amazing and Jenn was great too

Easy to schedule, friendly knowledgeable staff and I asked if they would wash my truck that was covered in salt. Truck was cleaned inside and out. Very good service.

My car is safe. Thank you

I'm hoping the service performed will correct my issue.

Best Service every time i go to the Service department. 5 *****

Good service

Brought my Trax in for oil change and tire rotation. Really disgusted that tires weren’t properly inflated as per recommendations on the door pillar.

Check in was smooth and easy. Service was quick and there was only a small amount of up sale. Nothing pushy.

Kyley is always amazing and get me in at a moments notice and keeps my work van running and safe

Arrived early and my car was checked in and serviced while I waited. Very pleasant technician.

Good

Always courteous and efficient

I declined the tire rotation service which is included in the oil change special but asked for them to swap out the engine air filter I brought with me instead (which would've taken less time than the tire rotation). The tire rotation special is $30. They said the engine air filter replacement would cost me $30. It would be common sense to most customer service personnel to offer to do the air filter complimentary in place of the tire rotation I didn't need because this garage just replaced all my tires on this car, but they didn't offer that. Instead, I didn't get the air filter changed and I left with just the oil filter and oil change and disappointed. I follow-up phone call from the service manager to me complained that the oil change was a money-loss service at $95 anyway, so I was basically lucky that I got it done before the price went up. Makes me want to search for a less expensive garage for a 6 quarts, 20 minute job.

everyone was very nice

My service advisor was very courteous. Always a great experience.

Everyone was professional and easy to deal with.

Car was fixed in a timely manner. Was notified if updates and completion.

Luis Cortes was such a pleasure to work with. He worked with us very well. Smooth process. Highly recommend him!

Sales department were very good to work with. Not a bad experience like we have had at other dealerships.

Quick service and customer service is terrific 👍

Fine

Prompt and polite service.

I love going to this dealership! Everyone there is always so happy and helpful, and they take extra special care of my car. I always leave there feeling good about my experience.

Quick

Very considerate and responsive! Easy to schedule online.

Friendly

Excellent customer service.

I was referred to Renn Kirby by a good friend, a great recommendation. They had what I wanted, no pressure, and could not be happier. Worth the drive

My visit was quick, efficient, and professional. Everyone was pleasant and very, very helpful.

Great

The same great service I always receive.

Thanks to your great service department staff for getting us in on short notice for our annual inspections on both our vehicles!

they went out of there way to help me corvette service thanks to the crew

Completed as per request

Good service